Genuine Appreciation - Chapter 2 of How to Win Friends And Influence People
Ref - Chapter 2 of How To Win...
What should I do when my customer is not so good looking and not so rich? He wears bland dress.
An exactly same customer came to me the other day to recharge his phone. This is a man who doesnt do anything extra with his phone - only calls. Hence he doesnt need any technical help from me. He just recharges his phone. So if someday a recharge shop opens near his house, he has no reason to continue patronizing me.
So I tried to employ Dale Carnegie's advice and elevated him. But how? As I said, I couldn't find any thing to appreciate. Later I came to know that he conducts bus tours. I got to see his visiting card and that card immediately took my attention. It was a beautiful visiting card with no abstract art-work but pictures of green coconut trees evoking a desire to visit places like Goa. I took no time to appreciate the card and he got happy.
What should I do when my customer is not so good looking and not so rich? He wears bland dress.
An exactly same customer came to me the other day to recharge his phone. This is a man who doesnt do anything extra with his phone - only calls. Hence he doesnt need any technical help from me. He just recharges his phone. So if someday a recharge shop opens near his house, he has no reason to continue patronizing me.
So I tried to employ Dale Carnegie's advice and elevated him. But how? As I said, I couldn't find any thing to appreciate. Later I came to know that he conducts bus tours. I got to see his visiting card and that card immediately took my attention. It was a beautiful visiting card with no abstract art-work but pictures of green coconut trees evoking a desire to visit places like Goa. I took no time to appreciate the card and he got happy.
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